SPECIAL ARTICLES   

Panminerva Medica 2001 March;43(1):57-62

Copyright © 2009 EDIZIONI MINERVA MEDICA

lingua: Inglese

Quality evaluation of health care offered by an Internal Medicine Department

Bilora F., Petrobelli F., Leo T., Fioretti M., Boccioletti V.

From the Second Medical Clinic University of Padua, Padua, Italy

Background. The aim of ­this ­work is to eval­uate the ­quality and ­patients’ sat­is­fac­tion for ­given ser­vices in an Internal Medicine Department ­during ­three ­months.
Methods. A ques­tion­naire was ­given to all the ­patients ­admitted to our Medicine Department to eval­uate our ­strength and to cor­rect weak­ness.
Results. Our ­patients ­assessed doc­tors and ­nursing ­staff for ­skill and ded­i­ca­tion. They ­gave sug­ges­tions ­about ­hotel man­age­ment: bath­room ­cleaning and ­number of ­beds in the ­same ­room. They ­also ­asked for a phar­macy and a ­post ­office ­inside the hos­pital.
Conclusions. It ­appears ­that our ­ward ­gives a sat­is­fac­tory ­health ­care sit­u­a­tion. Some of our ­patients’ sug­ges­tions can be put ­into prac­tice in a ­short ­time, ­while ­others ­require ­longer, ­depending on ­public ­resources and not on pri­vate, ­such as hap­pens, on the con­trary, in the United States.