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Minerva Stomatologica 2020 August;69(4):251-5

DOI: 10.23736/S0026-4970.20.04396-4


lingua: Inglese

The patient-doctor relationship: new insights in light of the current Ministerial recommendations regarding Phase 2 of the COVID-19 pandemic

Giuseppina CAMPISI 1, Monica BAZZANO 1, Rodolfo MAUCERI 1, Vera PANZARELLA 1, Olga DI FEDE 1 , Maria E. BIZZOCA 2, Lorenzo LO MUZIO 2, 3

1 Department of Surgical, Oncological and Oral Sciences, University of Palermo, Palermo, Italy; 2 Department of Clinical and Experimental Medicine, University of Foggia, Foggia, Italy; 3 Consorzio Interuniversitario Nazionale per la Bio-Oncologia (C.I.N.B.O.), Chieti, Italy

Following the publication of the Italian Ministerial recommendations relating to dentistry in Phase 2 of the COVID-19 pandemic (focusing on operational protocols for all dental staff), we believe that the patient/dentist relationship should increasingly take into account the heightened fears and anxious thoughts of patients. This particularly regards patients who are about to undergo dental work. Moreover, dentists should also pay close attention to recent events, which have determined the new recommendations regarding SARS-COV-2 biocontainment. Furthermore, the authors of this paper consider it appropriate to make suggestions and develop interventionist techniques regarding the interface with the patient starting from the initial consultation. The latter is invariably determinant in establishing clear communication of the Ministerial recommendations in encouraging a relaxed atmosphere with the patient. This interface is also a decisive factor in promoting patient empowerment, including specifying the time period envisaged for treatment in the new COVID-19 era in as calm a manner as possible. Such an approach will have a positive impact on the dentistry team.

KEY WORDS: Pandemics; Empathy; Empowerment; Compliance

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