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ORIGINAL ARTICLE   Open accessopen access

Italian Journal of Emergency Medicine 2022 August;11(2):83-9

DOI: 10.23736/S2532-1285.22.00139-2

Copyright © 2022 THE AUTHORS

This is an open access article distributed under the terms of the CC BY-NC-ND 4.0 license which allows users to copy and distribute the manuscript, as long as this is not done for commercial purposes and further does not permit distribution of the manuscript if it is changed or edited in any way, and as long as the user gives appropriate credits to the original author(s) and the source (with a link to the formal publication through the relevant DOI) and provides a link to the license.

lingua: Inglese

Survey about the level of knowledge of the emergency medical service in the population of Florence and Prato after the introduction of the unique number for emergencies 112

Alessandro PINI 1, Sara MAZZEI 1, Alessio VELTRONI 2, Elisa GUERRINI 1

1 Prehospital Emergency Medical Service, Florence and Prato Azienda USL Toscana Centro, Florence, Italy; 2 Department of Internal Medicine, Azienda USL Toscana Centro, Florence, Italy



December 2020, introduction of the unique European number for emergencies 112 in Tuscany, Italy. It is known that a large proportion of European Union interviewees are not familiar with 112: only 41% correctly uses 112 in an emergency. The percentage drops significantly in Italy 19%. The survey explores the causes of the lack of knowledge of the prehospital emergency medical service (PEMS) in the reference population. This study presents a descriptive analysis with multiple-choice questionnaire administered in the area of Florence and Prato (1.250.000 inhabitants). The survey was carried out between September and October 2021 and collected 1511 questionnaires, 1052 administered to potential users, 363 to rescuers and 96 to nurses working in the PEMS Public Safety Answering Point (PSAP) 2. Questionnaire 1 users: The questionnaire was administered to 1052 users with average age of 45 (59.5% female). The key finding of this survey is the question “What number do you dial to call an ambulance?”. The data provided shows how little is still known about 112: only 23% is aware of the new unique emergency number. Questionnaire 2 nurses: 96 nurses (47 female) out of 96 units active in the PEMS PSAP 2 were interviewed. When asked about the perception of an improvement in telephone interviewing following the advent of 112, 65.9% of nurses answered negatively. Questionnaire 3 rescuers: 363 questionnaires were collected. Average age was 36 years old 40.5% female. To the question, “Who answers to 112?” only 33.3% answered a dispatcher. The analysis showed that awareness of 112 and PEMS has yet to be aligned with European standards.


KEY WORDS: Emergency medicine; Ambulances; Emergency medical service communication systems

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