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Minerva Psichiatrica 2013 September;54(3):221-32


language: Italian

Communication, cultural competence and safety in workplaces: a research-action for the application of the C.I.A.O. Model

Marcacci T., Chierzi F., Ferretti M., Allegri F., Storbini V., Menchetti M., Berardi D., Tarricone I.

Dipartimento di Scienze Mediche e Chirurgiche, Bologna Transcultural Psychiatric Team (BoTPT), Università di Bologna, Bologna, Italia


Aim: The high frequency of injuries among migrant workers is documented in the international literature and from statistics on a national basis. The management of risk and safety communication in intercultural work contexts must always be at the center of the training promoted by public authorities and companies. To meet these needs we conducted a training project at the construction site Unifimm Tower of Bologna, with the collaboration of the cooperative CMB and the consortium Nuova Agora.
Methods: The method C.I.A.O. (Contact, Intended, Alliance, Objectives) has been experimented in a training course addressed to personnel with security responsibilities. The method has been developed specifically to enhance the communication skills in multicultural contexts. The opinion and the ability of officers in relation to risk communication in intercultural environments were evaluated prior to the course and distance of three months from the initiative. Sixteen migrant workers were involved in the evaluation of the safety climate and quality of communication with managers.
Results: The training sessions were set on a participatory and interactive teaching methods. A good climate of security and a keen interest in the communication of safety regulations were found. The course has implemented the interest and awareness of the personnel dedicated to the safety in the workplace about the importance of cultural competence in the context of risk communication and provided a application-model of these skills.
Conclusion: This pilot experience demonstrated how, even in a work environment security- conscious, cultural competency in risk communication towards migrants is a sensitive issue and implementable. Those training-interventions should be extended and generalized on a national scale.

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