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Rivista di Medicina Interna
Indexed/Abstracted in: BIOSIS Previews, Current Contents/Clinical Medicine, EMBASE, PubMed/MEDLINE, Science Citation Index Expanded (SciSearch), Scopus
Impact Factor 1,6
Panminerva Medica 2001 Marzo;43(1):57-62
Quality evaluation of health care offered by an Internal Medicine Department
Bilora F., Petrobelli F., Leo T., Fioretti M., Boccioletti V.
From the Second Medical Clinic University of Padua, Padua, Italy
Background. The aim of this work is to evaluate the quality and patients’ satisfaction for given services in an Internal Medicine Department during three months.
Methods. A questionnaire was given to all the patients admitted to our Medicine Department to evaluate our strength and to correct weakness.
Results. Our patients assessed doctors and nursing staff for skill and dedication. They gave suggestions about hotel management: bathroom cleaning and number of beds in the same room. They also asked for a pharmacy and a post office inside the hospital.
Conclusions. It appears that our ward gives a satisfactory health care situation. Some of our patients’ suggestions can be put into practice in a short time, while others require longer, depending on public resources and not on private, such as happens, on the contrary, in the United States.