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Bona Galvagno M., Bongioannini G., Boraso F. *
Divisione di Otorinolaringoiatria e Chirurgia Cervico-Cefalica
*Direzione Sanitaria, Ordine Mauriziano Ospedale Umberto I, Torino
Local Health Authorities are endeavouring to respond to the public’s growing demand for health in the face of shrinking financial resources, by increasing efficiency and effectiveness in an effort to supply better services and curb costs. Certification is the process whereby an independent and authoritative body provides written assurance that the procedures used to supply a given service meet specific requirements. ISO 9000 certification guarantees that the service company’s Quality System conforms to the requirements of the international standard specified in the certificate of conformity. Users are assured that companies with ISO 9000 certification, which agree to undergo periodic quality audits, are more qualified to guarantee compliance with contractual obligations. In this document, the authors describe the ISO 9000 certification procedures for the Operating Theatres of the “Ospedale Mauriziano Umberto I” in Turin. They describe the various stages of the scheme, the drafting of the Quality Manual and the definition of the Otorhinolaryngology Service Specification. The document also defines the positive consequences that follow from this plane and affected management, both directly and indirectly, within the context of a large hospital. In particular, it illustrates the benefits that have been felt at all levels as a result of the diffusion of the concept of Quality.