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Indexed/Abstracted in: BIOSIS Previews, EMBASE, Scopus, Emerging Sources Citation Index
Online ISSN 1827-1812
Alessi S., Falanga L.
Azienda Sanitaria Locale 1, Venosa (PZ)
Through its day service, ASL 1 of Venosa (Potenza) aims to simplify public interaction with hospital structures, guaranteeing smoothly efficient access, so increasing satisfaction with medical facilities and optimising resources in terms of savings and convenience. The service delivery modality follows that of the day hospital, reducing waiting times for services. The public is channelled directly to hospital specialists without passing through the only booking centre. The diagnostic protocols applied in the day service introduce a new, common work method without organisational overload. With the day service the old medical assistance logic changes in the sense that information moves around, not the public; the hospital specialist becomes the supplier of the general practitioner (client) with the appropriate diagnostic report, the general practitioner in his turn becomes supplier of the public when giving the patient the most appropriate treatment indications.